Refund Policy

Envoice aims to be fair about refunds. We want you to feel confident trying Envoice and to get value from the subscription you choose. This policy explains the circumstances in which we offer refunds and how to request one.

Monthly subscriptions are paid in advance for a 30-day period. We do not prorate partial months. If you cancel a monthly plan:

• Your access continues until the end of the period you have already paid for.
• No refund is issued for the remaining days in the current period.

We recommend canceling before your next renewal date if you no longer wish to continue.

Annual subscriptions receive more generous refund terms:

• Within 30 days of purchase: Full refund, no questions asked.
• After 30 days but before year-end: Pro-rata refund for any remaining whole calendar months in the subscription year.
• After the subscription year ends: No refund (renewal is a new subscription period and the 30-day window applies again).

To request a refund, email support@envoice.ae from the email address registered to your Envoice account. Include your account name and the reason for the request (optional but helpful). We process approved refunds within 10 business days to your original payment method.

The following are not eligible for refund:

• Consumed add-ons or one-time purchases (none at launch; reserved for future features).
• Taxes paid to third parties on your behalf.
• Charges older than 12 months from the date of the refund request.
• Accounts terminated for violation of our Terms of Service.

In the event of a significant, prolonged outage caused by Envoice (not by third-party infrastructure failures beyond our control), we may offer service credits at our discretion. Credits are applied to your next invoice and cannot be exchanged for cash.

Billing questions: billing@envoice.ae. General support: support@envoice.ae.